Frequently asked questions
IS YOUR CLOTHING MADE WITH SUSTAINABILITY IN MIND?
At Amelia & James, we believe timeless fashion should also be created responsibly. That's why we carefully select high-quality materials and continuously look for ways to improve our sustainability practices. While style remains at the heart of everything we do, we are committed to making thoughtful choices that have a positive impact.
WHAT IF I'M UNSURE ABOUT MY SIZE?
Finding the perfect fit is important to us. We recommend checking our Size Guide before placing your order. If you're between sizes, we generally suggest choosing one size up for a more comfortable fit.
Still unsure? Our customer support team is always happy to help you choose the right size before you order.
HOW CAN I RETURN MY ORDER?
Returning your order is simple. If you're not completely satisfied with your purchase, simply contact our customer support team through our Contact page.
We'll respond within 24 hours with clear return instructions to make the process as smooth as possible.
HOW LONG DOES SHIPPING TAKE?
Orders are processed within 1–2 business days.
Once shipped, delivery usually takes 8–12 business days, depending on your location. You'll receive a tracking number as soon as your order is on its way.
IS MY PAYMENT SECURE?
Absolutely. Your security is our priority.
All payments at Amelia & James are protected with advanced SSL encryption, ensuring your personal and payment information remains safe at every step of the checkout process.
We work exclusively with trusted and certified payment providers, allowing you to shop with complete confidence.